September 2021 Business Meeting
We all could use a deep breath.
Most teams and companies are still figuring out how to help support their people and engage with them remotely, in hybrid settings, and in-person gatherings. With all that businesspeople have been navigating: differing modes of communication, the expansion of remote workers, global health, issues of racism, social injustice and equity, political and economic uncertainty, they are also expected to maximize the experience, product or service that you are delivering to the marketplace. Deep breaths are needed.
The process of breathing for the human body is âthe process of moving air into and out of the lungs to facilitate gas exchange with the internal environment, mostly to bring oxygen and flush out carbon dioxide.â The leaders role in teams and organizations is to breathe oxygen into their people with mindsets and actions that fuel energy, possibility, connection and progress while flushing out negativity, blame and toxins.
The best leaders and teams on the planet understand their role is to help breathe oxygen into their people that helps give energy, hope and life so that all are able to thrive in a complex environment. These leaders and cultures are intentionally inhaling and exhaling with their people. The air they breathe and the mindsets they bring to stimulate action is everything.
The best cultures proactively help their people breathe and navigate through obstacles, together. They intentionally choose to inhale positivity and the 6 mindsets above and exhale negativity, blame, gossip and division. The air they breathe dictates the quality of air for all. The ecosystem of their culture is grown, developed, cultivated and led with intentionality, one breath at a time.
The process for developing high-performing and engaged teams never stops and the best leaders, teams and organizations are committed to breathing oxygen in how they hire, onboard, do performance evaluations, develop emerging leaders, and recognize excellence. The best leaders invest in their teams and the air they breathe, together.
If youâre experiencing a lack of energy, passion or hope for the road ahead, it may be the air youâre breathing.
About the Author:
Jason V. Barger is the globally-celebrated author of Thermostat Cultures, ReMember and Step Back from the Baggage Claim as well as the host of The Thermostat podcast. His latest book Breathing Oxygen is set to be released in the Fall of 2021. As Founder of Step Back Leadership Consulting, he is a coveted keynote speaker, leadership coach and organizational consultant who is committed to engaging the minds and hearts of people and growing compelling cultures. Learn more at JasonVBarger.com
The COVID-19 crisis has affected people in every way imaginable, including the way they view their life. For some, the pandemic has made them stop taking good things and people in their life for granted; for others, the silver linings are harder to find.
Having and showing gratitude in the midst of a crisis can be difficult, but research shows that it improves oneâs health and overall quality of life. And in business, leaders and employees will strengthen the company if they prioritize gratitude during difficult times, says Michele Bailey (www.michelebailey.com), ForbesBooks author of The Currency of Gratitude: Turning Small Gestures into Powerful Business Results.
âTimes of true crisis may challenge our ability to experience and express gratitude, but such difficult times also demand that we work on enhancing our capacity for doing both,â says Bailey, who is also founder/CEO of The Blazing Group, a brand and culture agency.
âGratitude is seated at the heart of any truly great company culture, and it results in employees who live and breathe your brand. Employees who practice gratitude across personal and professional relationships will not only drive their personal happiness, they will drive business growth. Gratitude is a currency in the sense that it accumulates as a result of being shared.â
Bailey offers ways to incorporate gratitude into your life and business during a crisis and the benefits of doing so.
âThe world may change in surprising and challenging ways,â Bailey says, âbut that only makes gratitude more important than ever.â
About the Author, Michele Bailey
Michele Bailey (www.michelebailey.com) is the ForbesBooks author of The Currency Of Gratitude: Turning Small Gestures Into Powerful Business Results and founder/CEO of The Blazing Group, a brand and culture agency born of her strategy-first approach to business and desire to enhance employee wellness in pursuit of business goals. She is also the founder of My Big Ideaâ˘, a mentoring program designed to propel individuals toward their personal and professional goals. Bailey has been recognized for contributions to women and entrepreneurship with honors such as the Bank of Montreal Expansion & Growth in Small Business Award and the Womenâs Business Enterprise Leader Award in 2020. Bailey is a popular speaker and is also the author of a previous book, Itâs NOT All About You, Itâs About the Company You Keep.
Bad leaders have something over the good ones. Bad leaders have much better job security. Why? Simple. They run off anybody who is a threat to them before any damage can be done. Bad leadership is an art form. Itâs not easy to make yourself into the kind of leader who nobody wants to follow anywhere. And because this underrated art form and the job security that goes with it are seemingly in great demand⌠here are Five Rules for Lousy Leadership!
WHATâS RIGHT IS WHAT I SAY IS RIGHT!
A very simple way to let everybody know, right out of the gate, that there is only one person at the top, and that person is you. Your genius, your organization skills, your foresight and intelligence will take you on to new heights, despite your teamâs ineptitude. From the start you simply tell them, âItâs all been carved in stone. I speak. You agree.â Itâs amazing how effective a weapon this can be in your Lousy Leadership arsenal. You ever see those shows about Buckingham Palace, and how the help all stops and bow their heads whenever a royal walks by? Well, thatâs how your people will be whenever you walk down the hall. Or, better yet, whenever you burst into a room and yell out, âWhoâs working hard today?â Just the sort of thing to make their little hairs on the back of their insecure little necks stand on end.
KEEP THAT GREAT PLAN YOU MADE ALL TO YOURSELF
Somewhere deep in your desk drawer, although youâve likely forgotten where, there is a copy of the master plan you drew up for the company. Well, the master plan the vice-presidents drew up under threat of loss of parking spaces if they ever deny you wrote it. Itâs probably really a pretty good plan. Take the company forward, get everyone on the same page. But it involves a true terror for a Lousy Leader. To implement the plan, one department must know what another department is doing. And you canât have that. So when you are asked about the plan you say, âYeah, we have a plan. What great business doesnât? But if I want you to know whatâs going on in another department, Iâll tell you whatâs going on in another department.â Quick about face and back to your private dining room.
ITâS NOT A LIE IF YOU BELIEVE IT
Your people know you to be a person of impeccable honor. (Right!) They must trust you because, to a large degree, you never have any interaction with them, so they must believe you are doing the top job just brilliantly. On those rare and unfortunate occasions when you find yourself forced to mingle, at a staff meeting, at the all too rare awards handouts or, god forbid, on Pizza Friday, there is a simple way to let everybody know that everything is alright. When called on to speak, just take the mic, fake that sincere look and say, âPeople â one thing is always true. You know I would never lie to my family!â Look out over their faces, bask in the warmth of their admiration for you. Quick about face and back to your office, door closed as always.
ITâS VERY SIMPLE REALLY
So many unknowing people think that leadership is a terribly difficult task to master. To get to that seven-figure salary level must take years of climbing the ladder, finding a mentor, and so on. However, you know the truth is that even though others helped you out (now and then) you made the climb on your own. Thereâs nobody to thank when they come to interview you for Forbes or Fortune. All the admiration is aimed at you because you did it your way. And now, at the top, you pass along this key piece of wisdom to your people. âI gave you your orders. Now carry them out.â Magic words that put you and your management style in sharp focus. And the great thing is, if you give them orders that are lousy, and they carry them out⌠then itâs their fault for doing a lousy job!
MAKE SURE EVERYBODY IS SCARED OF YOU
This last one is so obvious, itâs almost shameful to list it for you. The greatest motivator of all⌠fear. If you can arrange the office so that the mere sight of you makes breath catch in your peopleâs throats, youâre on the way to becoming a Lousy Leader. Everything else is small potatoes next to this rule. Tell them if they want a friend to get a dog. Nothing⌠NOTHING succeeds like FEAR.
OK, so sorry this isnât written in the Sarcastica font. Nobody sets out to be a lousy leader. Some people canât help it because it stems from their personalities. Some people fail because the training they got was woefully inadequate. Some canât cut it because they are afraid of leading others. And some just think theyâre naturals and they become General Patton-2.0, they want their people to feel the fear.
(SPOILER â IT DOESNâT WORK!)
Six men and I sat atop four and a half million pounds of explosives waiting for the fuse to be lit to begin our flight on the Space Shuttle Discovery. We knew that for the next seven days our lives would depend on our acting synergistically. If anything went awry during the flight, if we didnât work together, we might not make it home safely.
How did we come to that moment in time? We had been selected for the Astronaut Corps and this particular flight because we had proven track records of being good team players, both as leaders â and as followers â and had the requisite skills to accomplish a variety of space missions with varying payloads. Many of the skills I learned about teamwork are applicable to any group coming together to accomplish their goals. Here are some of the specifics.
Everyone has been a part of a team at one time or another whether it be on the playing field or at the office, or even in your own home. Can you recall a mediocre team, a terrible one or a lazy disorganized one? There are strategies to choose team players, to mold them into a great team, to define their goals, to motivate them for success, to deal with âoutliersâ and to learn from failure â and success.
CHOOSING AND DEVELOPING TEAM PLAYERSÂ
When you are considering putting a potential team together or adding new members to a current team, the interview process is crucial. Do applicants have the requisite skills or must they be trained? You should consider whether each of these people has experience working well with similar teams. Can he or she give examples of types of projects those teams have worked on and how success was achieved? Also be sure your current team feel comfortable with this candidate.
MOLDING A GROUP OF PEOPLE INTO A TEAMÂ
Not all groups of people can come together to form a great team. Youâll find natural leaders, potential leaders and excellent followers who will carry the ball down the field for the rest of your team. Each of them has a role to play. It is up to your leadership to learn the competencies and capabilities of each one of them and how to put them to the best use to accomplish the work that needs to be done.
DEFINING TEAM GOALS
Your team will only be effective if there are clear cut, well-defined goals which all of the team members understand and are willing to work toward. The role of your management or team leaders is to be able to state these goals precisely and make sure the team understands and is on board with achieving the goals. Your leadership should take responsibility for monitoring progress of the group and each individual. Should the goals of your team change, all team members much be briefed so there is clarity going forward.
RECOGNIZING WHAT MOTIVATES YOUR TEAMÂ
It is imperative that you understand what motivates the people on your particular team. For some team members learning new skills, a sense of accomplishment or a feeling of success will be the best motivators. Others may value the opportunity for advancement or recognition. Financial rewards, raises or prizes may work in your company. Often the praise of their fellow members is sufficient. Have you considered a little friendly competition? Only by asking the team members will you find out.
DEALING WITH OUTLIERS
What if one of your companyâs team members is not performing well or is ill-suited to the team, making the workplace uncomfortable and jeopardizing success? Can you show data that his or her performance is not up to the standards you have set and expect?  What about negative reports from coworkers? A frank in-person discussion about these issues is crucial and it is imperative you solve the problem or let the person go so as not to poison the morale of the entire team.
PRACTICING AND LEARNING FROM FAILURE –Â AND SUCCESSÂ
When things go wrong, it is imperative that you seek to learn all the causes and fix them right away. You must also be sure that team members learn from the failure so the same mistakes are not repeated. Never forget that learning from success will make your team and your outcomes better, too. Incorporate processes or procedures that worked well in the past and be sure to recognize those team members who made significant contributions to the achievement.
Teams of all sorts are ubiquitous. Whether at a work site, on a sports team, in a nonprofit organization, or in a hospital operating room (or in todayâs world, virtually or in-person), teams are everywhere. Undoubtedly you have been a team member and perhaps had the opportunity to be selected or hired as a team leader.  Great teams that produce superior results are built following the following simple principles that lead to outstanding teamwork. You must:
– choose and develop great team members
– mold them into the best team for your organization,
– define your organizationâs goals,
– motivate the team appropriately,
– deal with problem team members,
– learn from success and failure
And youâll find you have built a team that is out of this world!
About the Author:
Dr. Rhea Seddon is a renowned speaker, Astronaut and the author of “Go For Orbit”, a memoir about her adventures spending 30 days in space aboard the Space Shuttle. She is also a former surgeon, healthcare executive and entrepreneur. Dr. Seddon speaks to audiences of all kinds on the topics of teamwork, leadership and taking advantage of opportunities. Visit www.RheaSeddon.com.
ABOUT THE AUTHOR:Â Kate Zabriskie is the president of Business Training Works, Inc., a Maryland-based talent development firm. Kate and her team help businesses establish customer service strategies and train their people to live up to whatâs promised.Â
Zombies in the workplace are soul-sucking, money-draining, productivity-killing entities that chip away at an organizationâs spirit and its engagement levels one convert at a time. These creatures often look like the rest of us, but deep down theyâre cancerous beasts that can potentially drive a business to ruin.So whatâs a manager to do? Recognize the problem, know its source, understand why action is essential, and then do the work required to create a zombie-free workplace.
KNOWING YOUR ZOMBIES
Although zombies come in many varieties, most resemble one or more of the following:
IDENTIFYING THE SOURCEÂ
To rid an organization of zombies, you must understand how you got them. Each zombie has a creation story. These are the most common:
MAKING THE CHOICE BEFORE IT’S TOO LATEÂ
When left unchecked, zombies can take over a department, division, or even an entire organization with relative ease. For that reason, it is essential that organizations are focused and vigilant in their approach to zombie management. Organizations that fail to take the problem seriously may find that itâs too late. To escape havoc when zombies gain a foothold, good employees will often leave for safer territory. Then, by the time management recognizes its predicament, a lot of talent has walked out the door, and what remains is not sufficient to do great work.
TAKING ACTIONÂ
Implementing an anti-zombie initiative is no easy task, but it can be done and done well if you take the process seriously and stay dedicated to invigorating your workforce.
Step 1
Be candid about your numbers. High turnover is a strong sign that there is a zombie problem. High absenteeism, poor output, and substandard financial performance are other clues. Think about what you would see if your organization were-zombie free and what numbers would be associated with that vision. Next, compare those statistics to the current reality and set some performance goals.
Step 2
Once you understand your global numbers, you should measure employee engagement. You can run a formal survey with a company that specializes in engagement or create one on your own. As with step one, the goal here is to get a sense of whatâs working, what isnât, and the breadth of your zombie problem.
Step 3
Next, ask yourself what are you seeing and hearing that you donât want to see, and what are you not seeing and hearing that you do? After you know where the gaps are, think about solutions to address those shortcomings. If your zombies belong to the status-quo category, for example, consider putting in a process whereby everyone is tasked with finding two ways to improve his or her work processes or outputs. No matter what you choose, be sure you have the stamina to stick with the zombie-eradication tactics you implement. Fewer activities done well will beat a lot of mediocre ones every time.
Step 4
Be prepared to let go of those you canât save. Despite best efforts, some zombies simply canât be cured. If youâve done all you can, and theyâre still the walking dead or worse, itâs time to say goodbye. If the termination process in your organization is cumbersome and lengthy, at a minimum, you must protect the uninfected and recently cured from the zombie holdouts.
Step 5
Recognize success and coach for deficiencies. Saving zombies happens one employee at a time. People who are clear about expectations, receive proper training, get coaching when they miss the mark, and feel appreciated when they get it right or go above and beyond, are highly unlikely to enter or venture back into zombie territory.
ASK
The answers to those questions should serve as a starting point for encouraging engagement and avoiding everything from a small zombie outbreak to a full-blown apocalypse. You can never be too prepared.